News aside, the reality is that security breaches are here to stay, whether we like it or not.
Data is growing exponentially, driven by aggressive digital adoption initiatives across all industries. Information we assume to be secure: like financial details, credit card numbers, health records, business correspondence, etc can easily be taken through Rickrolling, alternatively rick-rolling, where the victim who clicks a rickroll link unwittingly gives permission to hackers to access data remotely and then commandeer with straightforward tricks to download, or upload, any personal or sensitive files that a hacker chooses.
This leads to a larger question of how are BPO companies securing their technology and their privacy? How can companies protect the data they’re collecting?
In many cases, we’ve seen it’s an afterthought. In start-up mode, many companies may hire their developers and then the information policy comes much, much later. But what happens when data that isn’t for public consumption ends up in the wrong hands? When a business falls victim to a sensitive data breach the consequences can be particularly devastating.
AT OPSIFY data security and privacy have always been a primary concern for our business. Since most of our transactions take place via the internet, and in most cases the data processing is done in offshore locations, an increased awareness of security vulnerabilities can fuel concerns over security breaches. Therefore we incorporate the latest technology with a robust and detailed business-wide data security policy, communicated to everyone within the company, along with a unified strategy that incorporates network, people, and tools to help us stay ahead of the curve.
Last years trends, such as disruptive Artificial Intelligence (AI) and the Internet of Things (IoT), promised increased productivity and business agility. With cloud computing options and best-of-breed approaches for offshore outsourcing, 2018 promises to be another interesting year. In the Infographics below, we offer some predictions of what’s to come, as well as the challenges and threats that await us all in the BPO sector.
- Cyber-attack: US and UK blame North Korea for WannaCry. (Copyright © 19 December 2017 | BBC New). Retrieved from: http://www.bbc.com/news/world-us-canada-42407488
- The Equifax breach may have exposed 143 million people’s Social Security numbers — but here’s why you shouldn’t freak out. (Copyright © 13 September 2017 | Written by Lauren Lyons Cole of Business Insider). Retrieve from: http://www.businessinsider.com/equifax-hack-dont-freak-out-2017-9
- Yahoo Triples Likely Scope of 2013 Hack to 3 Billion Users. (Copyright © 4 October 2017 | Written by Scott Moritz of Bloomberg Technology). Retrieved from: https://www.bloomberg.com/news/articles/2017-10-03/yahoo-says-all-3-billion-users-probably-affected-by-2013-breach
- Guide to the General Data Protection Regulation (GDPR). (Copyright © ICO. Information Commission’s Office) | Accessed date: 26 January 2018. Retrieved from: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/
- 2017 CALL CENTER FRAUD REPORT. (Copyright © Pindrop | Accessed date: 26 January 2018). Retrive from: https://www.pindrop.com/resources/download/report/2017-call-center-fraud-report/